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How iron88 Protects Your Personal Data

When you use iron88 — whether you're funding your account via Touch 'n Go eWallet, following an EPL match on our sportsbook, or browsing live casino tables — your personal data moves through our systems.

Data collected only for account and payment purposesTouch 'n Go eWallet, Boost, GrabPay transactions handled securelyYour right to access or correct your data at any timeNo personal data sold to third partiesAvailable where local law permits

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to view, correct, or remove personal data held on your iron88 account, our support team handles all privacy-related requests directly. Reach us through any of the channels below — include your registered account email and a brief description of your request so we can locate your record quickly and respond without unnecessary back-and-forth.

Live Chat Open the chat widget from any page on iron88. For data requests, type 'Privacy Request' so the agent routes your query to the right team straight away.

Email Support Send your data access or correction request to our support address. Include your registered email and the specific data point you want us to review or update.

Account Help Centre Log in, head to Account Settings, and raise a support ticket under the Privacy section. This creates a traceable record so you can follow the status of your request.

What We Collect and Why It Matters

iron88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

iron88 collects the information you provide when you open an account: your name, contact details, date of birth, and the payment methods you link to your wallet — including Touch 'n Go eWallet, Boost, and GrabPay. When you make a deposit through DuitNow or FPX online

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banking, our system logs the transaction reference and amount to reconcile your account balance and detect unusual activity. We also collect device identifiers and session data automatically when you access our platform from a mobile browser, so we can maintain session integrity and keep your account
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secure. Usage data — which sections you visit, how long a session runs, which markets you open during an EPL matchday — helps us improve our platform and identify service issues. We do not share personally identifiable information with third-party advertisers. Where we engage processors (for
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example, payment gateway operators who route your Touch 'n Go eWallet or GrabPay transaction), those processors are contractually bound to handle your data only for the stated purpose. Access to our platform and the data rights described here apply where local law permits, and eligibility to
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hold an account is subject to the laws of your jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Manage and Protect Your Information

Data protection at iron88 is built around four operational commitments: encryption in transit and at rest, strict retention limits, controlled third-party access, and a clear process for you to exercise your rights. Players in Ipoh and across Malaysia can expect the same data standards regardless of which section of the platform they use.

Encryption and Account Security

All data exchanged between your device and our servers is encrypted via SSL. Your account password is hashed and never stored in plain text. We apply session tokens that expire automatically after inactivity.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences through your mobile browser settings. We do not use third-party ad-tracking cookies on account pages.

Data Retention and Deletion

Transaction records linked to your Boost or GrabPay deposits are retained for the period required by applicable financial compliance rules. Account data is deleted within a reasonable period after a verified account closure request.

Your Rights Over Your Data

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where retention is no longer legally required. Submit requests via live chat or email — we aim to respond within the timeframe required by applicable law.

Common Questions About Our Privacy Policy

Below are the questions we receive most often about how iron88 handles personal data, your rights as an account holder, and how our payment data practices work for Touch 'n Go eWallet, Boost, and GrabPay transactions.

We collect your name, email address, contact number, date of birth, and the payment method details you provide — such as your linked Touch 'n Go eWallet or GrabPay account reference. Device and session data is collected automatically.

Transaction data is shared only with the payment gateway processor that routes your deposit or withdrawal. Those processors are under contract to use your data solely for completing the transaction and not for any other purpose.

We retain account and transaction records for the period required by applicable financial and compliance regulations. Once that period lapses and your account is closed, personal data is deleted in line with our internal retention schedule.

Yes. Submit a data access request via live chat on iron88 or by email. Include your registered account email so we can locate your record. We will respond within the timeframe required under applicable data protection law.

Log in and raise a ticket under Account Settings, or contact us via live chat. For deletions, we will confirm whether retention is still legally required before processing the request. We aim to acknowledge requests promptly.

We use session cookies for login security and analytics cookies for platform performance. You can disable non-essential cookies through your mobile or desktop browser settings. Disabling session cookies may affect your ability to stay logged in.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTakraw Kick Slots

How iron88 Protects Your Personal Data

How to Contact Us About Your Data

How We Manage and Protect Your Information

Encryption and Account Security

Cookie and Tracking Policy

Data Retention and Deletion

Your Rights Over Your Data

Common Questions About Our Privacy Policy

01 What personal data does iron88 collect when I open an account?

02 Is my Touch 'n Go eWallet or Boost transaction data shared with anyone?

03 How long does iron88 keep my account and payment records?

04 Can I request a copy of the data iron88 holds about me?

05 How do I ask iron88 to correct or delete my personal data?

06 Does iron88 use cookies, and can I turn them off?

Privacy Policy

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